Refund Policy

Taonere LitRPG sells digital goods only: Interference Points ("IP," the round allowance spent on expeditions), Origin Gems, and time-limited Battle Pass access. There are no physical goods and nothing is shipped.

Delivery is automatic. The moment a payment is confirmed, the purchased IP, Gems, or pass access are credited directly to your account and reflected in your balance — there is no manual fulfillment step and no waiting period.

This applies whether or not the balance has been spent. We do not issue partial refunds for unspent or partially used IP or Gems, and we do not prorate a Battle Pass if you stop playing before it expires.

Standard and Premium Battle Passes are a single charge for a fixed 30-day period of access. We do not store payment methods for future use and do not automatically re-bill you. When a pass expires, nothing further is charged — continuing requires a new, separate purchase.

We will correct or refund a charge in the following cases:

• Technical error. Your payment was confirmed but the purchased IP, Gems, or pass were not credited to your account due to a fault on our end.
• Duplicate or erroneous charge. You were billed more than once for the same purchase, or billed an incorrect amount.
• Unauthorized transaction. The purchase was made without your authorization (e.g., a compromised account), reported promptly.

Refunds granted under this section are issued to the original payment method at our discretion and may, at our option, be paid instead as a matching IP/Gem credit to your account.

If you are a consumer located in the European Union, United Kingdom, or European Economic Area, you generally have a statutory right to withdraw from a digital-content purchase within 14 days, without giving a reason.

By spending any part of a purchased IP or Gem balance — starting an expedition round, or redeeming Gems for an item — within that 14-day period, you expressly request that we begin performance immediately, and you acknowledge that your right of withdrawal is lost from that point once performance has begun. An unspent balance remains eligible for withdrawal within the 14-day window.

To report a technical error, a duplicate charge, or an unauthorized transaction, or to exercise a withdrawal right under Section 5, contact us with your account details and the transaction date:

Payments are processed by PayMongo. A chargeback or dispute filed directly with your bank or card issuer, rather than with us first, may result in the affected LV3 Software Development Services account being suspended pending resolution.